Lloyds Banking Group Data Breach – When Could You Claim Compensation?

In this guide, we will explore the steps that you could potentially take if a Lloyds Banking Group data breach were to happen and affect your personal data. There are certain instances where a personal data breach claim could be made. However, a set of eligibility criteria need to be satisfied in order to do so. As you move through this guide, you will find information on these criteria as well as the time limits in place for issuing legal proceedings. 

lloyds banking group data breach

Lloyds Banking Group Data Breach – When Could You Claim Compensation?

Data protection laws outline the responsibilities certain parties have with regards to protecting your personal data. We will explore how a breach could occur if these aren’t adhered to, as well as the data that could be compromised and the way this could impact you.

Furthermore, we will detail the settlement that could be awarded should you make a successful claim and how data breach compensation is calculated. 

For more information, you can get in touch with an advisor from our team. They can assess whether you could be eligible to work with a No Win No Fee solicitor from our panel and discuss the services they could offer. To get in touch, you can:

  • Call on 0161 696 9685
  • Complete our online form with your details to contact us
  • Use our live chat feature below to speak with an advisor

Select A Section

  1. Lloyds Banking Group Data Breach – When Could You Claim Compensation?
  2. What Data Could Be Involved If A Lloyds Banking Group Data Breach Were To Happen?
  3. How Could A Data Breach By Your Bank Impact You?
  4. What Steps Could I Take If My Personal Data Has Been Breached?
  5. Estimating Data Breach Compensation Settlements
  6. Find Out More About Claiming With No Win No Fee Solicitors

Lloyds Banking Group Data Breach – When Could You Claim Compensation?

In order to begin a claim following a breach of your personal data, you need to prove the following:

  • A controller or processor has failed to adhere to data protection laws.
  • Due to their wrongful conduct, a breach occurred in which your personal data was compromised. 
  • As a result, you suffered mental harm or financial damage.

The Data Protection Act 2018 and the UK General Data Protection Regulation set out the responsibilities data controller’s and data processor’s have when processing and handling your personal data.

Each party plays a different role with a data controller setting the purpose for processing and a data processor acting on their instruction. They both have a responsibility to adhere to data protection laws.

If they fail to do so could lead to a personal data breach which involves a security incident leading to the confidentiality, integrity and availability of your personal data becoming affected. 

What Are The Relevant Data Breach Limitation Periods?

In addition to ensuring your claim meets the criteria laid out above, you need to start legal proceedings within the limitation period. This is generally six years, but can be reduced to one year when the claim is against a public body.

For more information on the eligibility criteria and how long you have to begin your claim, please get in touch using the number provided above.

What Data Could Be Involved If A Lloyds Banking Group Data Breach Were To Happen?

Personal data is information that can be used to identify you. Examples include your:

  • Name
  • Email address
  • Postal address
  • Phone number
  • IP address
  • Credit card and debit card details
  • National Insurance number

Additionally, there is special category data, which requires extra protection due to it being sensitive in nature. Examples of this can include:

  • Data that concerns your health
  • Biometric data
  • Personal data that reveals your racial or ethnic origin
  • Personal data that reveals your trade union membership

A bank may process some of this information, and if it is compromised in a breach, it could impact you both financially and emotionally. To find out whether you could seek compensation for the effects of a personal data breach, get in touch using the number above. 

How Could A Data Breach By Your Bank Impact You?

A data breach can occur and impact you in many ways:

  • A staff member could fail to dispose of your data securely. These documents may contain information about your identity, address, or credit and debit card details. If these are stolen, you may suffer emotional distress and stress due to a data breach
  • The bank may not be up to date with its cyber security systems making them more vulnerable to ransomware attacks. As a result, your personal information, including your account number and sort code, may be stolen. This could lead to money being stolen from your account.
  • Your credit card details may be sent by a staff member to the wrong postal address, giving someone unauthorised access to your personal details. You may suffer financial harm after this if loans are taken out in your name. 

What Steps Could I Take If My Personal Data Has Been Breached?

If your data has been breached, there are steps you can take. Firstly, the bank should notify you of the breach without undue delay if the breach has caused a violation of your rights and freedoms. They should also report this to the Information Commissioner’s Office within 72 hours.

If the organisation does not contact you and you suspect a breach of your personal data has occurred, you can contact them. Contacting the organisation directly can help to give you further information about how your data was breached, and you can ask what plans they have to rectify the problem.

If you are unhappy with their response, you can make a complaint to the ICO. The ICO is an independent body created for the purpose of upholding data protection laws. They can conduct an investigation into your complaint and may take enforcement action against the organisation if they are found to have breached data protection.

If you have any documentation or emails depicting the correspondence between yourself and the bank or the ICO, this can be used as evidence. Furthermore, any findings from the investigation that the ICO perform could help toward supporting your claim. 

To learn more about what evidence can be useful to support your case, contact a team member to receive further guidance. They can also advise on the steps you could take should a Lloyds Banking Group data breach take place and compromise your personal data.

Estimating Data Breach Compensation Settlements

You may receive compensation for two types of damage that has been caused by the personal data breach.

Non-material damage relates to any psychological harm you have endured because of the breach. This can include anxiety caused by a data breach or mental health problems that were made worse. Notes from your GP or therapist and copies of medical records can be used as evidence when claiming compensation for this. 

Moreover, during the valuing process, solicitors may look to the Judicial College Guidelines for assistance. This document contains guideline compensation brackets, some of which you can find in the table below.

However, the figures are not a guarantee, and your settlement could differ compared to the amounts included. 

Compensation Guidelines

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Type of Harm Severity Level Notes Compensation Guidelines
Psychiatric Harm Severe The person has a very poor prognosis and marked problems coping with several areas of their life. £54,830 – £115,730
Moderately Severe There are significant problems that affect different areas of the person’s life but a better prognosis. £19,070 – £54,830
Moderate There are some problems with coping with different aspects of life but there has been noted improvement and there is a good prognosis. £5,860 – £19,070
Less Severe The period of disability and how badly daily life was affected will be considered. £1,540 – £5,860
Post-Traumatic Stress Disorder Severe The person is prevented from working or functioning at a pre-trauma level due to permanent effects. £59,860 – £100,670
Moderately Severe The prognosis is better and there may be some recovery with the assistance of professionals. £23,150 – £59,860
Moderate A significant recovery has occurred and any effects that remain are not greatly disabling. £8,180 – £23,150
Less Severe A virtually full recovery has been made within one to two years. £3,950 – £8,180

Examples Of Material Damage

Another kind of harm you may suffer is material damage. This refers to any financial impact you have experienced due to the data breach. Any financial documents, such as bank statements or credit reports, will help to support your claim for this.

For a personalised estimate of your claim, contact an advisor using the number above.

Find Out More About Claiming With No Win No Fee Solicitors

A solicitor from our panel may offer to work your claim on a No Win No Fee basis. They may propose a Conditional Fee Agreement which typically means you don’t have to pay any upfront or ongoing fees to your solicitor for their services. You also don’t need to pay for their work if your claim is unsuccessful.

Alternatively, if your claim is successful, your solicitor will take a success fee. This is an amount they can deduct from your compensation. However, the Conditional Fee Agreements Order 2013 legally restricts the percentage they can take.

Discuss Your Claim With Us

For information on the steps you can take should a Lloyds Banking Group data breach occur, please get in touch with an advisor. They can answer any questions you may have after reading our guide. To reach them, you can:

  • Call on 0161 696 9685
  • Complete our online form with your details to contact us
  • Use our live chat feature below to speak with an advisor

Helpful Resources 

For more of our information, please explore more of our data breach guides below:

For more useful resources, please visit these external websites:

Thank you for reading this guide on the steps you could potentially take if a Lloyds Banking Group data breach should occur. If you have any other questions, get in touch using the details provided in this guide.

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