Accident At Frankie And Benny’s – No Win No Fee Claims

Welcome to our guide about what to do if you have had an accident at Frankie and Benny’s. We visit restaurants all the time sometimes for family birthdays, trips with a friend or work dinners but do we ever think about suffering an illness or injury while out at a restaurant?  Could you claim compensation as a visitor or a worker? And if so, how could you go about starting a claim?

Accident at Frankie and Bennys compensation claims guideThis guide has been created to answer such questions. Below, we take a look at how compensation amounts for personal injury claims could be calculated, and how much compensation could be appropriate for different types of injuries. We also give examples of the type of accident that could lead to a claim, as well as explaining the laws that could allow you to make a claim. Finally, we explain how you could benefit from free legal advice from our advisors, and how we could help you get started with a claim. If you’d like to get in touch with our team right away to start a claim, the number to call is 0161 696 9685.

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A Guide To Claiming For An Accident At Frankie And Benny’s

Have you had an accident at Frankie and Benny’s as a diner, visitor, or member of staff? If you have, and the accident was not your fault, you could call our advisors to establish if you could make a valid claim for compensation for your injuries. Restaurants have a legal responsibility to provide a safe environment for you to dine in, as well as ensure food hygiene practices are followed. They also have a legal responsibility to provide a safe working environment for staff. This could include supplying protective equipment, regularly risk assessing the workplace and the tasks that need to be completed by workers and providing safety training to help staff do their job safely.

If a restaurant has been negligent in its responsibilities and a member of staff or a member of the public has been injured as a result, the injured party could hold them responsible. And they could claim compensation for their injuries. Examples of incidents that could lead to a claim could include:

  • Members of the public slipping on a wet floor that was unmarked.
  • Members of staff suffering burns due to lack of safety equipment (for example, gloves).
  • Diners suffering food poisoning due to the unsafe storage of raw meat.
  • Diners having allergic reactions due to allergens not being specified on the menu.

The sections below answer the questions you might have if you’ve had an accident at Frankie and Benny’s. You’ll find out how compensation payouts are calculated for valid personal injury claims, along with learning about the laws that protect the public and workers from suffering preventable harm. We hope you find the information here useful. If you would like free legal advice relating to whether you could make a valid Frankie and Benny’s injury claim or not, our advisors would be happy to talk to you at any time. They could even connect you with a personal injury solicitor to help you claim the compensation you deserve.

Calculate What You Can Claim For An Accident At Frankie And Benny’s

To calculate compensation for injuries suffered in a restaurant accident, all the evidence would have to be assessed. No two personal injury claims are exactly identical, which is why using a personal injury claims calculator could be somewhat misleading. After all, such a tool would not assess all the medical evidence surrounding your case, as well as the facts and circumstances surrounding a restaurant. You’d need to have a medical appointment with an independent professional who would take a look at your medical records, examine you and put together a medical report detailing your injuries and your prognosis.

To give you some insight into potential compensation amounts for injuries sustained in an accident that wasn’t your fault, we have taken a look at the Judicial College Guidelines. This is a publication lawyers may use to help them determine appropriate settlement amounts for personal injuries. We hope you find this useful, but if your injury doesn’t appear on the table, we’d be glad to provide you with further insight over the phone.

Injury type Compensation Bracket Remarks
Facial disfigurement – very severe scarring £27,940 to £91,350 Where the claimant is relatively young and the cosmetic effects are very disfiguring. Psychological reactions would also be severe.
Facial disfigurement – significant scarring £8,550 to £28,240 Where plastic surgery has reduced the worst effects, leaving some cosmetic disability.
Scarring (of the hands, arms, back, chest or legs) £7,350 to £21,330 A large number of noticeable scars, or one single very disfiguring scar.
Scarring (to the hands arms or legs) Up to £7,350 A single noticeable scar or a number of superficial scars causing minor cosmetic damage.
Burns Could exceed £98,380 Covering over 40% of the body
Knee injuries (Moderate) £13,920 to £24,580 Involving tears to cartilage or meniscus, or dislocation. Such injuries could lead to wasting, minor instability or some other mild future disabilities.
Ankle injuries (Moderate) £12,900 to £24,950 Injuries such as ligament tears and fractures leading to disabilities such as difficulties with standing or walking for long periods or walking on uneven grounds.
Wrist injuries £22,990 to £36,770 Where there is some useful movement but also significant permanent disabilities.
Back injuries (Moderate) (ii) £11,730 to £26,050 Some of the more frequently encountered back injuries such as ligament disturbance, or disturbance of muscles leading to backache.
Illness from food poisoning £8,950 to £18,020 Serious cases of food poisoning that are short-lived with initial symptoms diminishing over a period of 2 to 4 weeks. There would, however be some symptoms that could remain over some years including disturbed bowel function or detrimental effects on the ability of the claimant to enjoy food.

Types Of Damages Restaurant Injury Or Illness Victims Could Claim

There are two different types of compensation that could be claimed by those injured in an accident that was not their fault. We explain the difference between these damages below.

General Damages

These cover the suffering, loss of amenity and pain caused to victims of personal injury. The table above contains some examples of possible payouts for the pain and suffering of certain types of injuries.

Special Damages

These are quantifiable financial expenses caused by a person’s injury. So long as you have proof (such as bills or invoices), you could recover your financial losses. They could include:

Care Costs

Some victims of personal injury are so badly injured that they cannot look after themselves properly and may need care at home for some time. You can include care costs within a personal injury claim under special damages.

Loss Of Wages

Some victims of personal injury need to have time off work while they recover, which could lead to them losing out on income. You could include such losses.

Medical Expenses

If you paid for prescription medicines, counselling, physiotherapy or other treatments, you could include the costs in a personal injury claim.

Travel Expenses

If you have incurred transport costs to get to and from hospital appointments or appointments with a lawyer, for example, you could reclaim these costs as special damages.

What Is An Accident At Frankie And Benny’s?

An accident at a restaurant could encompass a wide variety of incidents. It is important to remember that, to make a claim, it would have to be the fault of a party that had a responsibility to keep you safe. Additionally, it must have caused you to suffer injury or illness of some sort.

Why Is Health And Safety Important In A Restaurant?

Restauranteurs have legal responsibilities to their customers, visitors and staff. If they breach their responsibilities and cause an accident that results in injuries, they could be liable. Examples of accidents that could lead to a claim include:

  • Customers being injured when a broken chair, that the restaurant is aware of and has not removed, collapses under them.
  • Members of staff being injured in the kitchen due to improperly maintained equipment.
  • Members of staff being injured due to lack of health and safety training.
  • Diners suffering food poisoning because of improperly prepared food.
  • Customers suffering a restaurant illness because of allergens that they were not warned of.
  • Customers suffering burn injuries when hot food or drinks are spilt on them.
  • Slip, trip fall accidents due to a wet floor or improperly fitted carpet.

These are just a few examples of what could lead to a restaurant negligence claim.

Restaurant Health And Safety Regulations

Restaurant health and safety regulations are enshrined in a number of different laws.

The Health And Safety At Work etc. Act 1974: This law is meant to protect employees from suffering an avoidable injury or illness at work. A restaurant can risk assess the work environment and the tasks that form each employee’s job. They could also take reasonable steps to reduce risks as much as could be considered reasonably practicable.

The Occupiers’ Liability Act 1957: This law is meant to protect members of the public from harm while visiting premises. It means that a restaurant has a common duty of care towards those people using their premises (such as customers or those delivering to the restaurant) from suffering harm in an incident due to dangers on the premises.

The Food Safety Act 1990: The main responsibility the act places on food businesses is to ensure that they don’t include anything in food, remove anything from food or treat foodstuffs in a way that could pose a risk towards those consuming it. They must also ensure that the food they provide is presented, advertised and labelled in a way that isn’t misleading or false.

If you suffer a restaurant injury or illness due to a breach of any of the legal responsibilities a restaurant has towards you, you could be eligible to claim compensation. To find out what could justify a valid claim following an accident at Frankie And Benny’s, call our team. They give free legal advice.

What Accidents Could Commonly Happen In A Restaurant?

There are lots of different accidents that could happen at a restaurant, including:

  • Food poisoning incidents.
  • Burns or scalds.
  • Slips, trips or falls – these could cause anything from broken bones to a head injury.
  • Lifting injuries – these could cause a musculoskeletal injury, such as a back injury.
  • Cuts – these could lead to scarring.
  • Allergic reactions.
  • Accidents relating to broken fixtures and fittings.

These are just a few examples.

What Happens If You Get Hurt At A Restaurant?

If you’re wondering what to do if you get injured at a restaurant or fall ill due to a negligent restaurant, we would suggest the following:

  1. Seek medical advice.
  2. Take photographs of the scene/your injuries.
  3. Get witness contact details.
  4. Report the accident to the restaurant and ensure it is recorded in the accident book where appropriate.
  5. Call us for free legal advice.

Restaurant Kitchen Accidents

If you’re working in a restaurant kitchen, it can be full of sharp objects and potentially hot equipment. As an employee, you should receive training on how to work safely. Training is key so that employees are aware of how to do their job safely. This cannot only prevent accident and injuries to themselves but also to their colleagues.

Health And Safety In Catering

The HSE has produced guidance for businesses regarding health and safety in hospitality and catering. It shows how employers can take steps to reduce the likelihood of injuries such as musculoskeletal, injuries from knives and slip and fall accidents.

It is a restaurant’s responsibility to ensure that fittings and fixtures within the restaurant do not cause harm to those working there or those that visit the premises. Lack of effort to replace broken chairs or affix stairwell handles, for example, could lead to a member of the public or a member of staff having an avoidable accident.

What Are The Liabilities Of a Restaurant With Regards To Fixtures and Fittings

As part of the Occupiers’ Liability Act, a restaurant must ensure that the premises they operate are not dangerous to individuals. This means ensuring that fixtures and fittings do not pose risks of harm. In order to hold a valid claim, you must be able to meet certain criteria. Showing that a third party owes you a duty of care is the first step. This is followed by showing how this third party was negligent and finally how you suffered as a consequence.

Slip, Trip And Fall Accidents In Restaurants

Slips, trips and falls are common accidents in many industries. Businesses have a responsibility to ensure that they work to prevent these types of accidents from happening on their premises. A slip, trip or fall accident at a restaurant could happen in different ways;

  • Trips on an improperly fitted carpet.
  • Trips over wires leading to electrical equipment that has not been secured.
  • Slips on a wet floor that has not been signposted.
  • Slips on a spillage that hasn’t been cleared up/cordoned off.
  • Falls from a stairwell where the lighting is poor.

If you have suffered after an accident at Frankie and Benny’s relating to a trip, slip or fall,  contact our advisors to determine whether you could have a valid claim. They could connect you with a solicitor from our panel who could help you begin your claim.

Food Poisoning Caused By A Restaurant

Food businesses have a responsibility to ensure the food they provide doesn’t cause harm. Restaurants must ensure that they follow food hygiene and food safety regulations. They must also undergo regular food inspection by the relevant authority. If you have concerns about food safety within a restaurant, you could report them to the Environmental Health Department. If you have suffered food poisoning from a restaurant, you could also make a claim for compensation.

How Does Food Poisoning Happen?

Food poisoning occurs when a person eats contaminated food. This could happen due to food being:

  • not cooked/reheated correctly
  • stored for too long
  • left out for too long
  • handled by someone who has not cleaned their hands or who is ill
  • out of date

If you believe that you’ve suffered food poisoning, please contact us to see if you could make a claim.

Scald And Burn Injuries

Scald and burn injuries could be painful, and some could lead to permanent scars. When serving food on hot plates it is important for staff to warn you to be careful. Also when serving hot drinks which could easily be spilt and cause burns and scalds staff must serve in a way not to cause injury.

Worker’s Burns And Scalds

While working in a restaurant kitchen, staff may encounter hot items. They should receive training on how to avoid burns and scalds. But what happens if there is an accident and another restaurant worker causes you to suffer a burn? What if the equipment in the kitchen is too hot because it malfunctions, causing you to suffer burns?

It’s not only kitchen staff that could endure burns or scalds in an accident, however. Serving staff could also suffer if they are unaware that equipment is hot, or they trip or fall while carrying hot food or drink, for example.

To find out if you hold a valid claim for an accident that happened in the workplace call our advisors. They will evaluate your case in a free no-obligation chat. If they feel your case has a chance of success they can offer to connect you with a specialist personal injury solicitor.

No Win No Fee Claims For An Accident At Frankie And Benny’s

No Win No Fee solicitors could provide claimants with the means to access professional legal support with reduced financial risk. Under No Win No Fee terms, you would not be asked to pay any fees upfront to your solicitor. Instead, you would be sent a document that you’d be asked to sign, called a Conditional Fee Agreement, or No Win No Fee Agreement.

This document tells you what success fee you’d pay your solicitor if they secure compensation for you. The success fee would be small and the law keeps it capped. If your claim fails, you wouldn’t have to pay the success fee.

We recognise that you might want to learn more about this sort of payment arrangement, so we have produced a guide to help you. You can find the guide here. If you’d like to speak to us about any aspect of No Win No Fee solicitors, why not give us a call?

Talk To Our Specialist Team

Have you had an accident at Frankie and Benny’s that was not your fault?  To obtain free legal advice all you need to do is:

Our advisors could also connect you to a personal injury solicitor who could help you.


Food Poisoning Claims Example: Here, you can find out more about making a food poisoning claim if you’ve suffered food poisoning due to someone else’s negligence.

Burn Injury Claims: We have also produced a guide relating to burn and scald injuries, which you may find useful.

Claiming For A Work-Related Back Injury: Find out if you could claim for a back injury you’ve sustained at work in this guide.

Scars: This NHS guide to scarring could help you if you’ve suffered a scar as the result of an accident.

Allergen Guidance For Food Businesses: This guide, aimed at food businesses, shows them their responsibilities when it comes to customer’s allergies.

Thank you for reading our guide to claiming if you’ve had an accident at Frankie and Benny’s that resulted in injuries, and you have evidence to prove wasn’t your fault.          

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