Asda Personal Injury Claims Guide – How To Claim Compensation Against Asda? – Supermarket Accident

This page contains a guide to the process of making a compensation claim if you have suffered an accident in an Asda supermarket. Within it, you will find information and advice on the claims process itself, as well as many of the reasons that could leave you eligible to make a claim against Asda for compensation.

You may have additional questions that this guide does not provide an answer for, as every claim is quite unique. If you do, then please speak to one of our claims team on 0161 696 9685. They will be ready and waiting to offer you any assistance that you may need.

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A Guide To Claiming Compensation For An Accident In Asda

Accident in Asda compensation claim guide

Accident in Asda compensation claim guide

In this guide to making an Asda accident claim, you will learn all that you need to know to start making informed decisions about how to deal with your claim. The initial part of this guide will cover facts related to the claim, and this will include a table that details typical compensation amounts, as well as a list of the kinds of damages your claim could include. We also look at the twin issues of eligibility and liability.

The middle part of the guide consists of several sections, each of which will go over one of the more common types of supermarket claims. We also cover food-related illnesses and allergy claims in this part of the guide. Additionally, you will find information on work-related accidents affecting supermarket employees.

The final part of the guide will cover facts that are related to the claims process. This includes a discussion of applicable time limits, how to start making a claim, and also an introduction to our claims service that can help you to get the compensation you are eligible for in a financially risk-free manner. If you have any questions about this guide, please speak to one of our claim advisors on the contact number towards the top and bottom of this page.

What Is An Asda Supermarket Accident?

Supermarket accident statistics

Take a look at the graph above; it shows that supermarkets are growing their market share and revenue year on year. This means more people are shopping at supermarkets such as Asda, which also means that more people have the potential to be injured at a supermarket.

People who fall foul of accidents in Asda could potentially have ground to make a compensation claim. Whenever you are caused physical harm by the actions of a third party, a valid route to making a claim could exist.

If the supermarket was even partially to blame, you could possibly pursue them for damages. This would be done at a reduced percentage of liability. If you have any questions about the concepts of eligibility and liability in your own case, please speak to one of our claims team. They will be able to help you understand whether you can make a claim, and who you can claim from.

I Had An Accident In Asda, How Much Can I Claim?

You could use a personal injury claims calculator to get a rough estimate of how much you can claim. However, they can be clunky and tricky to use. So instead, we’ve put together the table below which is based on guidelines payouts contained within a publication produced by the Judicial College, a legal body that reviews compensation awards made by the courts.

Illness or Injury Notes Value
Arm Less serious to severe £18,020 – £122,860
Leg Less serious to severe £16,860 – £127,530
Shoulder Minor Up to £2,300
Brain Minor to severe £2,070 – £379,100
Psychological Less severe to severe £1,440 – £108,620

A much better way to learn how much you could potentially claim is to speak to one of our claims team today on the contact number towards the beginning and end of the page.

How We Calculate Compensation For Supermarket Accident Claims

When you make a supermarket accident claim, if you are successful, then the settlement that you receive will consist of a number of different types of damages, and these could include but are not limited to the following.

Special damages 

The purpose of special damages is to ensure you are in the same financial position as you were before you suffered the injury in question. When seeking to recover such expenses, it’s important to retain all receipts, bills and paperwork. Without evidence, you may not be able to claim them back. Examples of what you can recover include:

  • Lowered ability to work
  • Loss of wages or salary
  • Cost of hiring a nurse of home help
  • Medical charges
  • Travel fees

General damages

General damages compensate for any loss of amenity, psychological suffering or physical pain inflicted by the injury. You can see example awards for general damages in the section above. The amount you receive will depend on the severity of factors such as:

  • Loss of life quality
  • Permanent disability
  • Psychological damage
  • Mental anguish, trauma and stress
  • Pain and suffering

What Is Asda’s Duty Of Care To Customers, Staff And Other People On Its Property?

In order for you to be able to make a supermarket injury compensation claim, then the supermarket must be liable for the harm that you have suffered. There are multiple levels of legislation that a supermarket has to comply with, that are intended to keep both members of the public and employees safe.

Firstly, in respect of employees, employers must comply with the legal duties set out in the Health and Safety at Work etc. Act 1974. Secondly, there is the Occupiers Liability Act 1957. The supermarket must comply with these regulations at all times. It ensures that they monitor health and safety risks by conducting regular inspections, risk assessments and repairs or replacements when necessary. This all ensures that the workplace is safe and free from the risk of harm.

Common Asda Supermarket Accidents

There are many reasons why a person may be eligible to make a supermarket compensation claim. However, some kinds of accidents, injuries and illnesses are more common than others, and these can include:

  • Slips, trips or falls.
  • Food poisoning and food-related allergic reactions.
  • Accidents caused by damaged fixtures and fittings in the supermarket.
  • Injuries caused by shopping trolleys.
  • Spilt food causing a slip hazard.
  • Falling objects causing an injury.

We can help you claim for almost any kind of incident, but these could be construed as the most common. We will cover each of these in their own section below.

Wet Or Damaged Floor Slips And Falls At Asda

One type of Asda accident that could be regarded as quite common are slips, trips and falls. These simple accidents can be caused by many hazards in a supermarket, such as:

  • Spilt food or drink on the floor.
  • Water left on the bathroom floor.
  • Stock left in the aisles of the supermarket.
  • Customers pushing broken trolleys.
  • Broken curbstones and paving slabs in the car park.

No matter how your slip, trip or fall happened, we can likely help. Speak to our claims team on the telephone number at the top or bottom of the guide to learn how.

Asda Food Poisoning And Allergy Claims

Another common reason for supermarket store injury settlements is due to people contracting a food-related illness, such as food poisoning, by consuming contaminated food that was purchased in the supermarket. The same is true for people who suffer an allergic reaction to food if the label has not clearly stated the full allergen content. In both cases, we should be able to assist you with a claim. Speak to one of our claim advisors to learn more about this.

Injuries Caused By Damaged Fixtures Or Fittings

Every supermarket must provide a safe environment for customers at all times. This is a legal obligation. This means that if one of the supermarket fixtures or fittings causes an injury, a reason to make a supermarket accident could exist. For example:

  • Damaged shelves falling on a customer.
  • A damaged toilet causing a customer to fall off.
  • Broken glass or plastic in a display cabinet causing a cut.
  • Automatic doors trapping a passenger and causing an injury.

We can help with such claims. Simply speak to one of our claim advisors on the contact number near the beginning or end of the page to proceed.

Trolley Accidents And Injuries

Broken or defective trolleys can be hard to handle. Even perfectly functional trolleys can seem to have a mind of their own when carrying a heavy load. If you can prove that you have been injured due to a trolley being damaged or faulty, then the supermarket should be liable to pay you compensation. We can help you by connecting you with one of our expert personal injury solicitors from our panel. Call our claims team today and learn how we can be of help.

Accidents And Injuries Caused By Falling Object

Falling objects can present a health hazard to shoppers in a supermarket.  For example, badly stacked or overfilled shelves could topple over, and cause an injury to a shopper or a member of the supermarket staff. If this were the case, and it can be proven the supermarket was at fault for incorrectly filling the shelves, then a personal injury lawyer should be able to process a compensation claim on your behalf.

Claims For Employee/ Staff Accidents In Asda

As mentioned in a previous section, every supermarket is required, by law, to provide a safe and hazard-free environment for both shoppers and its workforce. If you were to become the victim of an Asda accident at work, and it can be proven that the supermarket has failed to meet its duties of care, then you could have a valid reason to make a compensation claim.

You must ensure that you follow the company procedure for reporting workplace accidents, and this will include entering a record in the company accident book. This is an official record that can be used as evidence in a claim.

We are very experienced in helping claimants pursue damages for workplace accidents, and are sure that we can help with your own claim. Speak to one of our claim advisors today to learn how to get your claim started.

Claims For Customer Accidents In Asda

Everything stated in the previous section for workplace accidents holds true for customer accidents too. The primary answer to the question, “what to do if you injure yourself in a store?” is to ensure you report the accident to the supermarket, and follow the procedure for this. You can also take photographs of the hazard that caused your accident, as well as make sure that your injuries are treated at a hospital. If you need to know how to move a claim forward, speak to one of our claims team today.

Claims For Accidents In An Asda Car Park

If you become the victim of an accident in Asda car park, then as long as the supermarket can be proven to be at fault in some way, you should have a valid route to making a claim. This can be accidents caused by hazards such as a broken curbstone or paving slab. You can also claim for accidents involving vehicles in the car park, as long as the supermarket was involved in some way. For example, you are struck by a delivery truck or a shopping trolley that is being collected by a member of the supermarket staff.

How Long Do Supermarket Accident Claims Take And Is There A Time Limit?

There is a personal injury claims time limit in place, within which you are going to need to start making your claim. The time limit is detailed in the table below:

Circumstances Time Limit
General personal injury claims including workplace accidents. 3-years from the date of the accident.

To find out if a different time limit applies in your own case, due to special circumstances, please speak to one of our claims team on the number down below.

What Do I Need To Do To Start An Asda Accident Claim?

One answer to the question, “how to make a claim against Asda?” is to follow our simple claims process. All you need to do to get started with your claim is to give us a call on the number below and speak to one of our expert claims team. They will ask you a number of questions, and the answers that you give will help us learn all about your injuries and the incident that caused them. When we know enough about your claim, we will advise you on how best to proceed. In most cases, we will recommend our financially risk-free claims service as the best way to have your claim processed.

No Win No Fee Accident In Asda Compensation Claims

The solicitors on our panel can offer a No Win No Fee claims service as a very simple yet effective way for you to have your claim processed. There is no charge to take your claim on, and no cost during the processing of your claim. If your solicitor doesn’t manage to get you any compensation, then there is still no cost. When they do get you some compensation though, they may seek a small success fee to help cover their costs. Such a fee is capped by legislation, so you need not worry about losing a large portion of your compensation. For more information, contact our team.

How Our Team Of Advisors Can Help Accident Victims

If you need to know how to sue Asda or have any questions about the claims process itself, then we can help. We will use plain and simple English, with no legal jargon, to make sure that you understand everything fully. The process for starting a claim is very simple.

Use webchat, email or telephone to speak to our claims team. The claims team will go over your claim and explain your options. If appropriate, we will then begin processing your claim for you.

Contact Us

Do you need to know how to sue a supermarket? Have you been injured as a customer or employee of a supermarket? Do you need to start a claim today? If so, please speak to one of our expert claim advisors on 0161 696 9685. They will recommend a course of action, that will get your claim in motion as soon as possible.

Resources And Similar Guides

You may find the information at the following links to be of some use:

HSE information for employers

HSE guidelines for the retail sector

General UK retail legislation

Workplace Rights

No Win No Fee Claims


Guide by CR

Edited by DEG