How To Claim Compensation For An Accident In A Tesco Supermarket

By Stephen Kane. Last Updated 21st May 2024. Have you been injured in an accident in Tesco? No matter the reason for your visit, if you had an accident at Tesco which was the stores’ fault, you may be eligible to make a personal injury claim.

Whilst most visits to the supermarket will be event free, on a small number of occasions people could be injured in accidents caused by the shops’ staff or breach of duty of care. All retailers, businesses, and employers owe a duty of care to staff, customers and other people on their premises. In this guide, we will look at how people can be injured whilst working at or visiting a supermarket, the types of injuries which can be suffered and t the best way to go about making a personal injury claim. We also look at how the personal injury claim specialists at can help you.

Two shoppers browsing items inside a supermarket

Select A Section

  1. What Is A Supermarket Accident In Tesco?
  2. I Had An Accident In Tesco, How Much Can I Claim?
  3. What Duty Of Care Does Tesco Owe Staff, Customers And Others?
  4. How Long Do Accident Claims Take, Are There Time Limits?
  5. No Win No Fee Accident Claims Against Tesco
  6. Resources For Accident Victims

What Is A Supermarket Accident In Tesco?

Before looking at how much you can claim for an accident in a supermarket, what duty of care you may be owed and the ways in which people are commonly injured, we first need to look at what an accident at Tesco is.

The simplest definition is that this may be any accident which has happened on premises owned or operated by Tesco. It could include areas open to staff, customers or both groups. It can include accidents which happened in indoor or outdoor areas, and could even include accidents which happen in delivery vehicles. As long as the accident was avoidable and that it was caused by someone else, you could claim damages.

I Had An Accident In Tesco, How Much Can I Claim?

Compensation for a successful personal injury claim after an accident in a Tesco store can include general damages and special damages. General damages are included to compensate you for the pain and suffering caused by your injuries.

Those valuing your claim for general damages may use a document known as the Judicial College Guidelines (JCG). It lists numerous kinds of injuries and illnesses alongside guideline compensation brackets.

You can view some of the brackets from the guidelines in the table below. Take note that this table should be viewed as a guide only and the first entry is not taken from the JCG.

Type of InjurySeverity of InjuryCompensationNotes
Multiple Serious Injuries And Special DamagesSeriousUp to £1,000,000+Those eligible to claim for multiple serious injuries caused by a supermarket accident could receive a payout covering all of these plus related special damages, such as loss of earnings.
Brain/Head InjuryVery Severe Brain Damage£344,150 to £493,000In the top bracket, there may be some ability to follow basic commands, no language function and no meaningful response.
Neck InjurySevereIn the region of £181,020This bracket includes soft tissue injuries that may increase vulnerability, severe disc lesions, dislocations and disc damage causing incomplete paraplegia or resulting in permanent spastic quadriparesis.
Neck InjuryMinor (iii)Up to £2,990A full recovery can be made within three months.
Arm InjurySevere Injuries£117,360 to £159,770
The injured arm won't be amputated but the injured person will be little better off than if the arm had been lost.
Arm InjuryLess Severe Injuries£23,430 to £47,810Significant disabilities. However, a substantial recovery will have taken place or will take place in the future.
Leg InjurySerious£47,840 to £66,920This bracket could apply to serious fractures or damage to joints or ligaments.
Leg InjuryModerate£33,880 to £47,840Crush injuries or complicated fractures.
Shoulder InjurySevere£23,430 to £58,610Significant disability is likely due to a shoulder injury covered by this bracket.
Hand InjuryModerate£6,910 to £16,200Deep lacerations, soft tissue injuries or crush injuries.

If you’re eligible to make a claim for general damages, then your supermarket accident claim could potentially also include special damages. This compensates you for the financial expenses or losses you’ve experienced due to injuries from a Tesco accident. Examples of some of the expenses or losses that may be covered under special damages include:

  • Loss of earnings that have occurred due to needing to take unpaid time off work during your recovery.
  • The cost of certain medicines or treatments, such as physiotherapy.
  • Travel expenses for attending vital appointments that are part of your recovery.

Evidence is needed to claim special damages. This could include certain documents, like wage slips or bank statements.

For more advice on potential compensation payouts, please contact our advisors for free today. They can also provide further guidance on the question ‘Can I claim compensation after an accident in a Tesco?’.

What Duty Of Care Does Tesco Owe Staff, Customers And Others?

All retailers and employers have a duty of care to either their staff and/or their customers. Under UK law, a retailer or supermarket is responsible for managing the health and safety of those working for them or who are on their premises. In practice, a retailer must take every step reasonable to prevent injury. This means implementing proper health and safety procedures, ensuring people have the correct training and personal protective equipment, and other steps.

Our team of advisors has a deep knowledge of health and safety legislation and retailers duty of care under UK law, and they can advise the victims of accidents on what their next steps could be.

How Long Do Accident Claims Take, Are There Time Limits?

Our advisors are frequently asked questions such as do claimants need to bring their case within a personal injury claim time limit? The answer to this is that yes, there are applicable personal injury claims time limits which affect how much time you have to start and bring a claim. Depending on the circumstances of the accident and the victim involved, these time limits may vary. The date from which the time limit starts can also vary under certain circumstances.

Circumstances in which your accident in Tesco happened Applicable time limit(s)
Injuries in a supermarket which happened to a child. From the time of the accident till the age of 18 the claim can be brought on behalf of the child. After this, they then have 3 years to make their own claim.
Standard time limit for personal injury claims 3 years from the date of the accident or date of knowledge
Criminal injuries (caused by assault, etc) 2 years (there can be exceptions to this).

To help you have a better idea of whether or not you can bring a claim, we have included a table with examples of personal injury claim time limits in the UK.

No Win No Fee Accident Claims Against Tesco

Personal injury solicitor with a pen writes out No Win No Fee

We do not think that anyone should have to worry about how much it will cost them to make a claim or how to fund their legal action. This is why we can offer no win no fee agreements. Under this type of agreement you only make any payments at the point you have received your settlement. As this will be paid via your solicitor, their fees will be deducted before the remainder is paid to you.

You can contact one of our advisors today about claiming compensation for your accident in Tesco. To contact our team, you can:

  1. By phone: you can call our team on 0161 696 9685 and discuss your case with an advisor.
  2. By email: you can send an email to our team with details about what injury you have and how it happened. Email us at [email protected].
  3. By claim form: you can send us a message about your claim using our online claims form. Click the ‘contact us’ button at the top of this page to do so.

Resources For Accident Victims

Below we provide additional resources for victims of accidents which were not their fault. These include related guides on our site and additional resources.

Accident At Work Claims
If you have had an accident at work this guide provides you with additional advice on how to claim compensation.

Claims For Slips And Falls
You may be making an accident claim after you had a slip or a fall. In this guide, we have included more detailed information on this type of accident claim.

How Is Compensation Calculated?
This is a question frequently asked of personal injury solicitors. Find out more in this detailed guide.