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By Stephen Kane. Last Updated 16th September 2025. Asda claims can refer to the process of seeking personal injury compensation against an Asda store, whether as a customer or employee. Some key things to consider are proof of the accident taking place, whether or not the store had an obligation to keep you safe and failed to do so, and what harm was sustained. You may also benefit from consulting with our advisors, who can guide you through the claims process.
This page contains a guide to the process of making a compensation claim if you have suffered an accident in an Asda supermarket. Within it, you will find information and advice on the claims process itself, as well as many of the reasons that could leave you eligible to make a claim against Asda for compensation.
If you have additional questions, please speak to one of our claims advisors via the following options:
- Call on 0161 509 2856
- Contact us online
- Speak to an advisor via our live chat
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Select A Section:
- I Had An Accident In Asda, How Much Can I Claim?
- What Is Asda’s Duty Of Care To Customers, Staff And Other People On Its Property?
- Common Asda Supermarket Accidents
- How Long Do Supermarket Accident Claims Take And Is There A Time Limit?
- No Win No Fee Accident In Asda Compensation Claims
- Resources And Similar Guides
I Had An Accident In Asda, How Much Can I Claim?
When you make a successful supermarket accident claim, the settlement that you receive can consist of a number of different types of damages, general damages and special damages. Special damages could potentially be included if you’re eligible to claim general damages.
General damages compensate for any loss of amenity, psychological suffering or physical pain inflicted by the injury. You can see example awards for general damages in the section above. The amount you receive will depend on the severity of factors such as:
- Loss of life quality
- Permanent disability
- Psychological damage
- Mental anguish, trauma and stress
- Pain and suffering
We’ve put together the table below, which is based on information sourced from the Judicial College Guidelines. This text pairs these brackets with various injuries and illnesses. The table is purely included for guidance, and the first row isn’t from the document.
| Injury Type And Severity | Notes | Compensation |
|---|---|---|
| Multiple Serious Injuries And Special Damages | Special damages might include a loss of earnings. | Up to £500,000+ |
| Brain Injury - Moderately Severe | The injured person will be very seriously disabled. There may be physical disabilities alongside impairment of intellect and personality. | £267,340 to £344,150 |
| Brain Injury - Moderate (i) | Moderate to severe intellectual deficit. Other effects of the injury may include a personality change and significant risk of epilepsy. | £183,190 to £267,340 |
| Arm Injury - Severe Injuries | Injuries that are so serious they leave the person little better off than if the arm had been lost. | £117,360 to £159,770 |
| Arm Injury - Less Severe Injury | Significant disabilities, but substantial recovery will have taken place or will take place in the future. | £23,430 to £47,810 |
| Leg Injury - Severe (iii) Serious | Serious fractures or damage to joints or ligaments. There will be a lengthy period of non-weight bearing, extensive scarring and near certainty that arthritis will ensue. | £47,840 to £66,920 |
| Leg Injury - Severe (iv) Moderate | Complex or multiple fractures or major crush injuries to one leg. | £33,880 to £47,840 |
| Shoulder Injury - Severe | Significant disability likely to occur. May involve damage to the brachial plexus. | £23,430 to £58,610 |
| Shoulder Injury - Serious | This bracket could apply to various injuries such as a serious dislocation, soft tissue damage or a rotator cuff injury. | £15,580 to £23,430 |
| Hand Injury - Moderate | May include deep lacerations, soft tissue injuries or crush injuries. | £6,910 to £16,200 |
The purpose of special damages is to ensure you are in the same financial position as you were before you suffered the injury in question. When seeking to recover such expenses, it’s important to retain all receipts, bills and paperwork. Without evidence, you may not be able to claim them back. Examples of what you can recover include:
- Reduced ability to work
- Loss of wages or salary
- Cost of hiring a nurse or home help
- Medical charges
- Travel fees
To learn more about how much you could potentially claim, speak to one of our advisors today either online or by calling us.
What Is Asda’s Duty Of Care To Customers, Staff And Other People On Its Property?
In order for you to be able to make a supermarket injury compensation claim, the supermarket must be liable for the harm that you have suffered. There are multiple levels of legislation that a supermarket has to comply with, which are intended to keep both members of the public and employees safe.
Firstly, in respect of employees, employers must comply with the legal duties set out in the Health and Safety at Work etc. Act 1974. Secondly, there is the Occupiers’ Liability Act 1957. The supermarket must comply with these regulations at all times. It ensures that they monitor health and safety risks by conducting regular inspections, risk assessments and repairs or replacements when necessary. This all ensures that the workplace is safe and free from the risk of harm.
Common Asda Supermarket Accidents
There are many reasons why a person may be eligible to make a supermarket compensation claim. However, some kinds of accidents, injuries and illnesses are more common than others, and these can include:
- Slips, trips or falls.
- Food poisoning and food-related allergic reactions.
- Accidents caused by damaged fixtures and fittings in the supermarket.
- Injuries caused by shopping trolleys.
- Spilt food causing a slip hazard.
- Falling objects causing an injury.
We can help you claim for almost any kind of incident, but these could be construed as the most common. We will cover each of these in its own section below.
How Long Do Supermarket Accident Claims Take And Is There A Time Limit?
There is a 3-year personal injury claims time limit in place, within which you are going to need to start your claim. This typically begins from the date of the accident.
To find out if a different time limit applies in your own case, due to special circumstances, please speak to one of our claims team on the number below.
No Win No Fee Accident In Asda Compensation Claims
If you had an accident in Asda because a third party breached their duty of care, and this caused you injury, you could potentially have valid grounds to claim personal injury compensation. After assessing your case, our team of advisors could connect you with one of our No Win No Fee solicitors. They can support a valid personal injury claim following an accident under what’s called a Conditional Fee Agreement (CFA).
Claiming for a supermarket accident under a CFA means you won’t need to pay your solicitor for their services before your claim has begun or while it’s being processed. You also don’t need to pay your solicitor for their work if the claim fails.
If your supermarket injury claim wins, a success fee will be deducted from your compensation. There is a legal cap that limits the percentage your solicitor can subtract to cover their fee. This cap ensures that you will keep most of the compensation.
Get in touch with our advisors for free today to learn more about making a supermarket accident claim with a No Win No Fee solicitor. Our team can also answer any questions you have about other steps of the claiming process, such as ‘What should I do if I were to become injured in an Asda accident?’. To get in touch with us, you can:
- Call us on 0161 509 2856
- Contact us online.
- Or you can message us on our 24/7 live chat service.
Resources And Similar Guides
You may find the information at the following links to be of some use:
- HSE guidelines for the retail sector.
- HSE information on managing risk and risk assessment.
