Advice On How To Make A Faulty Product Compensation Claim

Last Updated 20th October 2025. When purchasing a product, there is a reasonable expectation that the item should be safe for its intended use. Moreover, legislation such as the Consumer Protection Act 1987 (CPA) and the Consumer Rights Act 2015 ensures that you are protected from faulty products. Therefore, if you’ve suffered injuries due to a defective or faulty product, you may be giving some thought to starting a faulty product compensation claim. Fortunately, our team is ready to help you pursue the compensation that you deserve.

At Advice, we understand that the process of navigating faulty product claims can sound intimidating. Due to this, our helpful team works around the clock to provide a personalised, friendly service to people just like you. After a free eligibility assessment, you could also be connected with one of our expert No Win No Fee solicitors to start your claim. As part of our services, you could enjoy help with evidence-gathering, explanations of legal terms and regular updates.

What You Need To Know About Faulty Product Claims

• • Can I claim compensation for faulty goods? Yes, you could claim compensation against the manufacturer, or against the company you purchased the faulty goods from.
  • Are you entitled to a refund for a faulty product? Yes, as a consumer you’re entitled to a remedy if the product does not meet the consumer guarantee. This remedy may include a refund, replacement or a repair.
  • What qualifies as a defective product? A defective product will have characteristics that hinders its usability for the purpose it was designed to have.
  • Can I claim for emotional distress due to a defective product? Yes, emotional distress is classed as an injury; provided that you have proof of your injuries, emotional distress can therefore be part of your general damages compensation.
  • What evidence will I need to make a complaint about a faulty product? Helpful evidence may include your receipt or invoice, photographs of any visual injuries and the contact details of any witnesses.

For further information on making a faulty or defective product claim, please contact our team.

• You can phone an advisor on 0161 509 2856.
• You can contact us to make your personal injury claim online.
• Or use our live support feature.

Browse Our Guide

• Can I Make A Faulty Product Compensation Claim?
• Why Do Product Liability Claims Happen?
• What Types Of Faulty Goods Can Cause Injuries?
• How Do I Make A Faulty Product Compensation Claim?
• Can I Claim If A Faulty Product Makes An Existing Condition Worse?
• Will I Need To Go To Court To Make A Defective Product Claim?
• Can I Make A No Win No Fee Faulty Product Compensation Claim?
• More Resources About Making Personal Injury Cases

Can I Make A Faulty Product Compensation Claim?

If you buy a product which is faulty, defective or which does not work you are entitled to have the product repaired, replaced or refunded. This legal protection is set out in the Consumer Rights Act 2015. If you find a product is defective or faulty, you should contact the retailer where you purchased the product.

In some instances, however, simply requesting a repair, refund or replacement is not enough. If the faulty product caused you to suffer an injury, you not only have your rights as set out in the legislation above, you may also have the right to make a faulty product compensation claim. Claims may be made against the manufacturer or in some instances against the retailer or importer.

If the faulty goods caused a fatal accident or injury, the estate of the deceased may be able to claim compensation on behalf of the deceased. Additionally, the deceased’s dependants may also be entitled to claim for the effect the death had on them.

To find out if you are eligible to make a defective product compensation, please contact our team.

Why Do Product Liability Claims Happen?

You may be able to make a defective product compensation claim (under the CPA) if you have suffered damage which was caused by a defective product. The CPA covers defective product law and provides consumers protection if faulty goods cause them injury.

Under the legislation highlighted, products and goods purchased in the UK should be safe for their intended use. The UK has various pieces of legislation which place responsibilities on those manufacturing and retailing products.

For more information on how to claim compensation. Please contact our team.

What Types Of Faulty Goods Can Cause Injuries?

There are many different types of faulty goods or defective products which could cause injuries if they are not produced to a satisfactory standard. Here we look at examples of different types of products which, if faulty, could cause you harm.

Please note that this list may not be exhaustive. If you were harmed by a defective product in a manner different to those outlined below, you may still be able to make a product liability claim.

• Leisure vehicles such as bikes, e-scooters, boats and other leisure vehicles.
• Electrical equipment.
• White goods and other kitchen equipment.
• Furniture with upholstery. Any upholstery must meet fire safety standards.
• Prams, pushchairs and other equipment for children.
• Children’s toys. This may include swings, slides and other active toys.
• Sports, exercise, leisure and camping equipment.

Next we look at the types of injuries which may be caused by the types of defective goods highlighted above.

What Types Of Injuries Can Be Caused By Defective Products?

Due to the fact that people could be injured by a very wide variety of different types of defective products, they could sustain a similarly wide variety of different injuries.

Types of injuries for which you could make a defective product claim for may include;

• Serious injuries. Such as a traumatic or serious brain injury.
• Lacerations and penetrating wounds.
• Burns and scalds may be caused by defective white goods or kitchen appliances.
• Broken and fractured bone injuries.
• A damaged nerve injury
• A serious paralysis injury. This may include differing degrees of paralysis.

If a defective or faulty product from the above categories (or others) has directly caused you to be injured, please contact our team to make a faulty product compensation claim.

How Do I Make A Faulty Product Compensation Claim?

If you have been injured by a defective product, your first step should be to get any medical care you need. This may involve calling 999 for emergency help, visiting a hospital or visiting your GP. Next, you will need to gather evidence related to your case.

When making any type of personal injury claim, such as making a faulty product compensation claim, you need to submit evidence which can support your claim. Types of evidence which could support defective product compensation claims may include;

• The product which caused you harm as well as its packaging and any instructions which came with it.
• Photographic evidence of the faulty product or video which shows the defect or fault occurring.
• Any proof of purchase you have.
• Copies of your medical records.
• Records of any financial losses, such as lost earnings or other financial impacts.

You can learn more about what evidence could help to support defective product liability claims by contacting our team.

Can I Claim If A Faulty Product Makes An Existing Condition Worse?

You may be able to make a personal injury claim if a defective product has made an existing condition worse. When claiming compensation with a pre-existing condition, you will need to obtain an independent medical assessment. This assessment will look at your existing condition and at how the accident has caused this to get worse.

The medical assessment may be used during the faulty product injury claims process to determine the degree of impact the faulty product has had on you.

Our team could help if a defective product has caused your existing condition to worsen. For more information, please contact us.

Will I Need To Go To Court To Make A Defective Product Claim?

In most personal injury cases and faulty product compensation claims, it is unlikely that your case will need to go to court. Typically, most personal injury claims may be settled between the parties without the need for a court hearing.

In the unlikely event that your faulty product compensation claim does go to court, a specialist solicitor or lawyer can help you navigate the claims process.

Going to court does not need to be a scary process. Your solicitor can guide you every step of the way and will only suggest going to court if they think it is the best way to secure your defective product compensation.

Begin your faulty product claim today by contacting an advisor.

Can I Make A No Win No Fee Faulty Product Compensation Claim?

Whether making a faulty product compensation claim or in other types of personal injury case, a No Win No Fee solicitor may be able to offer you a Conditional Fee Agreement (CFA). This is a way to make a faulty product claim without the need to make any upfront payments for a solicitor’s work. Under a CFA, you would also not need to pay for your solicitor’s work whilst the claim is underway.

Instead you will be charged a success fee at the end of your case, but only if your claim wins. There is a legal cap on what percentage may be charged.

To learn more about how to make a faulty product compensation claim, please contact our specialist team. Additionally, they can evaluate your product liability claim and if it meets the criteria, you could be connected to one of our No Win No Fee solicitors. To discuss your faulty product claim:

• Phone us now on 0161 509 2856.
• You can use our ‘contact us‘ form to start your claim online.
• Use live support chat.

More Resources About Making Personal Injury Cases

If you would like to find out more information in regards to faulty product accidents here’s some resources you can read.

• In The General Product Safety Regulations 2005 (GPSR), there is the requirement that products should be safe as used in normal usage.
• In this Health and Safety Executive resource you can learn more about UK Law on design and supply of products, such as work machinery.
• Check what Statutory Sick Pay you may be entitled to claim in this resource.
• Learn about escalator and lift accident claims

Thank you for reading our guide to making a faulty product compensation claim. For more information on how a No Win No Fee solicitor could help you, contact our team today.