Beauty Salon Negligence Claims: How To Claim Compensation

Deciding to alter your appearance is a significant decision, one that involves great trust and confidence. So, suffering harm or receiving results you did not anticipate due to beauty salon negligence can be life-altering in a physical, psychological and financial way. 

However, at Advice, our professional and experienced solicitors can help you navigate the public liability claims process to receive compensation for your suffering. 

Key Takeaways 

• A beauty salon is an establishment in which professional beauticians provide cosmetic services such as semi-permanent make-up or hair removal.
• Beauty salons must ensure that they keep their customers reasonably healthy and safe such as by using clinically tested products and keeping the premises free of hazards.
• Beauty salon negligence occurs when they fail to take steps to protect the safety and health of customers. This may include using harmful substances or failing to provide patch tests. 
• To pursue a claim, you must have evidence to prove the salon failed to take these steps, causing your harm, such as photographs, consent forms and medical reports.
• Our specialist public liability solicitors may help you claim beauty salon negligence compensation for your injuries and losses on a No Win No Fee basis.

Please contact our friendly advisors today for free on 0161 509 2856 to set up your beauty negligence claim or to learn more about how our solicitors at Advice can support you when seeking personal injury compensation. 

Jump To A Section

1. What Are Beauty Treatment Negligence Claims
2. Common Types Of Injuries Caused By Beauty Salon Treatments
3. Beauty Salon Treatment Compensation Calculator
4. How Does Consent For Beauty Treatments Work?
5. What Is The Best Way To Make Beauty Salon Negligence Claims?
6. No Win No Fee Beauty Salon Injury Claims
7. Why Choose Our Friendly Team?
8. Advice And Resources

What Are Beauty Treatment Negligence Claims

A beauty treatment negligence claim is a form of legal action made against a beauty clinic or provider. They aim to provide compensation for customers who suffer injuries and associated financial losses as a result of negligent care or treatment. 

As a requirement of the Consumer Rights Act 2015, all beauty clinics have a duty to perform treatments as they are described with reasonable care and skills and in a moderate timeframe. 

Further, under the Occupiers’ Liability Act 1957, they must keep the premises safe for all visitors and customers receiving treatment. For example, they must complete safety inspections, utilise warning signs such as wet floor signs and maintain hazards. 

Additionally, under the Health and Safety at Work etc. Act 1974 all beauty treatment clinics must take reasonable steps to ensure their employees, members of the public and customers are safe on their premises. This includes all staff are correctly trained on health and safety and use safe equipment on customers.

If salons fail to meet these standards of care, you may be eligible to pursue a public liability claim for injuries caused by their negligent care and treatment. However, you must meet the following criteria.

Beauty Salon Claims Eligibility

• The beauty treatment provider owed you a duty of care.

You are owed a duty of care when receiving treatment in a beauty clinic. This means they have a legal obligation to take necessary steps to ensure you are reasonably safe in their care. For example, they must provide treatment consent forms and ensure their equipment is sterile, clinically tested and safe before use. 

• The beauty treatment provider breached their duty of care.

If the beauty clinic performs negligent acts, omissions or generally fails to keep you safe, this places them in breach of their duty of care. For example, the clinic may fail to perform a patch test, use too much heat or use a treatment that is not clinically tested.  

• This resulted in your beauty treatment injuries. 

If the beauty provider breached their duty of care and this caused you to suffer physical harm such as scarring or infections or psychological harm, you may be eligible to pursue a claim. From this, you may receive compensation for your injuries and associated financial losses such as reconstructive treatment costs.

Contact our advisors today for your free consultation to determine your eligibility to pursue a beauty treatment negligence claim with our excellent solicitors at Advice.

Common Types Of Injuries Caused By Beauty Salon Treatments

Here are some common types of injuries that typically result from negligent beauty salon treatments that you may be eligible to claim compensation for.

Laser Hair Removal Burns And Scarring

If performed negligently, laser hair removal may cause severe burns and permanent scarring. For example:

• A beauty salon may fail to perform a safety inspection on a laser used for hair removal. As a result, they failed to recognise it was faulty. So, when it was being used on a customer, they were unable to reduce the temperature of it, causing severe burns on their arms. 

Hair Dye And Bleach Burns

Beauty salon hair dyeing and bleaching may cause burns and scarring on a customer’s face or scalp if performed incorrectly. For example:

• A beauty practitioner failed to measure hair-dyeing chemicals and ingredients correctly before applying them to a customer. As a result, the customer suffered burns on their scalp and hair loss which was unable to grow back due to scarring. 

Bikini Line And Waxing Injuries

Negligent bikini line and waxing procedures may cause injuries such as, blistering, burns, infections or allergic reactions. For example:

• A clinician may use unnecessary force during a bikini waxing procedure. As a result, the customer suffers skin tears and bleeding from the avoidable removal of healthy skin. 

Chemical Peel Burn Injuries

If a chemical peel is performed negligently, this may cause severe burn injuries, raw and blistering skin, irritation and redness. For example:

• A customer may have a chemical peel on their face. Although the chemicals were mixed correctly, the practitioner left the treatment on for longer than required, causing chemical burn injuries on the customer’s face and depression due to the change in their appearance. 

Semi-Permanent Makeup Injuries

Negligent semi-permanent make-up injuries often include, scarring, allergic reactions, skin trauma or sensory harm such as loss of sight. For example: 

• A customer may visit a salon for eyebrow microblading treatment. However, the practitioner failed to complete a patch test before performing the treatment, failing to recognise they were allergic to the dye. As a result, the customer suffers swelling, redness and burning sensations across their eyebrows. 

Eyelash Dyeing And Extension Injuries

If eyelash dyeing or extensions are performed negligently, this may cause permanent or temporary loss of sight, eye blistering or infections such as conjunctivitis. For example: 

• A practitioner may use glue to perform eyelash extensions on a customer that has not been clinically tested for eye use. As a result, the customer suffers permanent vision loss. 

Regardless of the type of beauty salon negligence you suffered, discuss this with our advisors to find out if you are entitled to a compensation payout.

Beauty Salon Treatment Compensation Calculator

Our beauty treatment compensation calculator allows you to see how much you may be awarded for your injuries in a successful claim.  It considers the physical pain and mental suffering caused by the salon. 

Compensation for the physical or psychological injuries you suffered due to the negligent beauty treatment is calculated under the head of claim general damages by the solicitor appointed to your claim.

To ensure this is accurately valued, they may set you up with an independent medical assessment to determine the extent of your injuries and prognosis. They will then review this report alongside the Judicial College guidelines (JCG) to value your injury compensation. 

The JCG contains an extensive list of injuries and illnesses alongside their suggestive compensation brackets. You can find examples of suggestive compensation amounts for injuries caused by negligent beauty treatments in the list below. It is the same document we use for the figures provided by our compensation calculator. 

Please note that the top figure was not taken from the JCG and the following are suggestive, not guaranteed.

Compensation Guidelines

• Multiple Injuries and Financial losses – Up to £250,000 plus – For multiple severe facial injuries that cause significant financial losses such as facial reconstruction costs, lost wages or special equipment.
• Very Severe Facial Scarring – £36,340 to £118,790 – Suggested for young claimants with very disfiguring scarring and psychological harm.
• Less Severe Facial Scarring – £21,920 to £59,090 – Suggested for substantial facial disfigurement and significant psychological harm.
• Significant Facial Scarring – £11,120 to £36,720 – Suggested if the worse effects were reduced by plastic surgery but some cosmetic disability and psychological harm remains.
• Less Significant Facial Scarring – £4,820 to £16,770 – Suggested for one scar or a number of small ones that may be hidden or camouflaged. 
• Noticeable Laceration Scars or A Disfiguring Scar – £9,560 to £27,740 – Suggested for noticeable laceration scars or a disfiguring one to the leg(s), arm(s), hand(s), back or chest.
• Dermatitis (a) – £16,770 to £23,430 – Dermatitis of both hands causing cracking and soreness affecting employment, domestic capabilities and mental health.
• Dermatitis (b) – £10,550 to £13,930 – Dermatitis of one or both hands for a significant period but settles with treatment or gloves. 
• Damage to Hair (a) –  £8,960 to £13,450 – Suggested for damaged hair including dermatitis, eczema, or burning of the scalp and psychological harm caused by treatments.
• Damage to Hair (b) – £4,820 to £8,960 – Suggested if damage is less severe than above such as balding that will eventually grow back. 

How Beauty Salon Treatment Compensation Settlements Are Calculated

Overall beauty salon treatment compensation settlements are calculated based on the injuries you suffered as well as any financial losses these caused you to incur. This element of your claim is calculated under special damages. 

Some examples of momentary losses typically associated with salon negligence claims include:

• Medical expenses such as prescription payments or private assessments 
• Additional treatment costs such as reconstruction surgery or plastic surgery 
• Lost wages and work benefits for your time off whilst recovering from your injuries 
• Special equipment costs such as ointments, oils or creams for scars, camouflaging make-up or hair growth treatment
• Costs for travelling to and from medical appointments for your injuries
• Professional care costs if you need daily health or domestic support 

If you incurred financial losses, it is important to collect evidence of them such as medical bills, receipts and wage slips to support your claim.  

For help calculating how much compensation you may be entitled to, please reach out to our advisors who may assist you.

How Does Consent For Beauty Treatments Work?

Beauty clinics and practitioners have a legal obligation to gain consent before completing treatments or procedures on their customers. This must contain:

• Details of the procedure
• Equipment being used
• Potential risks and side effects 
• Advice for the customer’s recovery
• Results of patch tests

Consent forms may be digital or on paper. However, you should always receive a copy of this. 

When Might The Salon Ask You To Sign A Consent Form?

A salon may ask you to complete a consent form before you undergo a procedure. On this, customers will typically give their name, personal and emergency contact details, previous medical conditions and their official consent to the treatment. 

Consent forms are required for all procedures, whether to your skin, face, hair or any other body parts. If the salon fails to provide one before performing the procedure, this is considered negligent. 

If a beauty salon failed to gain your consent or you have any questions about this, please contact our advisors for information regarding your next steps.

What Is The Best Way To Make Beauty Salon Negligence Claims?

The most effective way to make a beauty salon negligence claim is to get in touch with our advisors and begin to collect evidence to prove your claim. This is any information, documents or resources that illustrate how the beauty salon was negligent with their treatment resulting in your injuries. 

Here are examples of the steps you can take to gather evidence to support your claim:

• Seek medical advice for your injuries. From this, you can collect evidence such as medical records, prescription notes and x-ray scan results.
• Seek specialist medical opinions regarding your injuries, such as from dermatologists or plastic surgeons; their reports may support your claim.  
• Take photographs of your injuries and the tools the beauty salon used on you that contributed to your injuries.
• Create a copy of the beauty treatment consent form you signed and any information regarding the procedure. 
• Issue a report or complaint to the beauty salon and keep a record of this, along with their correspondence.
• Collect copies of official reports that were written regarding your injury, such as an accident report book.
• Diary entries regarding your beauty treatment, appointments and progression of symptoms and suffering.

Additionally, it is important to contact our advisors to start your claim as early as possible as personal injury claims must be issued within 3 years of the date you sustained your injuries. If you go beyond this, your claim may become time-barred. Read our time limit guide to learn more about this. 

If you have any questions about the best way to make a beauty salon negligence claim, please reach out to our team who can advise you. 

No Win No Fee Beauty Salon Injury Claims

You may pursue a beauty salon injury claim on a No Win No Fee basis with one of the solicitors here at Advice. This is because they offer their specialist legal services under a Conditional Fee Agreement (CFA), which you may sign at the beginning of the claims process. This is a way to get excellent legal representation and services without paying high upfront solicitors’ fees. There also aren’t any service fees for your solicitor’s work as the claim progresses. 

If your claim is successful and you signed a CFA, a small success fee will be deducted from your compensation by your solicitor for the work, skills and resources they put into settling your claim. Additionally, the percentage that is taken is set by a legal cap. Your solicitor will discuss this with you in greater detail before you sign the CFA. You will not be asked to pay this fee if your claim is not successful. 

So, if you would like legal support for your beauty treatment negligence claim, without paying any upfront fees for your solicitors’ services, it may be worth pursuing your claim with Advice. 

Contact our advisors today to pursue a No Win No Fee beauty salon injury claim with us. 

Why Choose Our Friendly Team?

By choosing to pursue a beauty salon negligence claim with our friendly solicitors at Advice, you can expect your claim to be handled with great professionalism, expertise and compassion. 

Although you are under no obligation to seek legal representation for your claim,  it may be in your best interests to seek expert support through the process. Our solicitors may support you by:

• Thoroughly explaining how to claim for beauty treatment negligence 
• Utilising their decades of combined experience, legal knowledge and skills
• Setting you up with an independent medical assessment and other services to fully assess the full impact of the beauty treatment injuries
• Connecting you to cosmetic surgeons and other specialists to help put things right
• Helping you gather evidence such as medical records to establish liability 
• Accurately calculating compensation for your injuries and financial losses 
• Assisting you in applying for interim payments for medical costs 
• Corresponding with third parties and negotiating settlements on your behalf 

So, if you choose to pursue a claim with Advice, you can expect our specialist personal injury solicitors to take the necessary steps to try and get you the highest applicable compensation payout so that you can get your life back on track. 

Calling Our Team

Call our advisors today on 0161 509 2856 to undergo a free consultation to determine your eligibility to pursue a beauty salon negligence claim. You may also contact them by:

• Booking your claims consultation online by submitting your personal and claim details using our form
• Messaging them questions regarding your claim on their free and private live chat 

Please note that our lines are open 24/7. 

Advice And Resources

Here are some links to further advice and resources regarding public liability claims and beauty treatments. 

• Learn how to claim for an infection after a piercing  
• Examples of public liability claims payouts
• Access our public liability claims FAQs

References

• Here is advice about cosmetic procedures, NHS.UK 
• Information about cosmetic procedures, NHS.UK 
• Find an urgent treatment centre near you, NHS.UK 

Thank you for reading our guide about beauty salon negligence claims.